PRIVACY NOTICE

This privacy policy sets out how QuickYield Ltd (a company registered in England and Wales with company number 07610312) uses and protects any personally identifiable information that we collect from you or that you provide to us.

QuickYield is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

QuickYield may change this policy from time to time by updating this page. If we make any substantial changes we will notify you by posting a prominent announcement on our pages. This policy is effective from 25/05/2018.

WHAT INFORMATION WE COLLECT

We may collect the following information about users of our channel manager and our customers’ hotel guests and/or when you contact us, in order to provide our services:

  • name
  • address
  • phone number
  • email address

This is information that you provided to us when you signed up for our services or provided to us by travel agencies or online travel websites connected to our channel manager.

Additionally, we collect the following information when you visit our website or use our channel manager:

  • IP address
  • date and time
  • URL visited

and, additionally, when you log in into our channel manager:

  • username
  • web browser type and version
  • operative system and version
  • screen resolution
  • a record of when you use certain features for statistical usage analysis

We will hold personal data for as long as it’s necessary for its intended purpose or as long as you maintain a contract with us. Notwithstanding, we are legally required to keep some types of information to fulfil our statutory obligations.

WHERE ARE YOUR DETAILS STORED

Most of our data is securely stored in the cloud, using Amazon Web Services in European data centres. A small proportion of data might be located in our facilities or our accountant's, both located in England.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service.

We’ll only use the details you provide us when you contact us using our contact request form or email to answer to your query.

If you’re a customer of us, we may periodically send emails about our system status and updates using the email address which you have provided. We might also share some of your details with third parties for accounting and/or billing purposes or when you request us to establish or troubleshoot a data connection with them.

We don’t use hotel guests details for any purpose other than providing the hotels with these in order to register and process the booking.

We will not distribute, sell or lease your personal information to third parties unless we have your permission or are required by law to do so.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Our website only makes use of one single cookie: JSESSIONID, to keep session information for the contact form and extranet applications. No other cookies are installed into your browser.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

The General Data Protection Regulation (GDPR) provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making including profiling

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

You might exercise any of your rights by writing to QuickYield Ltd, 192 Forum House, Empire Way, Wembley, HA9 0HL, United Kingdom or emailing us at info@quickyield.com.